Our Commitment to your Privacy
The Sound Research Inc. is a Canadian company based in Vancouver, BC (“The Sound”).
We do update this policy from time to time so please do review it regularly.
References to Clients and Participants include any potential clients or potential participants who visit our Site but are yet to participate in our services.
References to “data”, “data controller” and “personal data” shall have the meaning given to them in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR).
We take your privacy and data security very seriously. We will ensure that any information obtained from you is treated as private and confidential.
To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process.
Anyone processing personal data in our team or on our behalf must do so in accordance with this policy and on the basis that we are satisfied that they can and will adhere to our high standards for data protection and security.
The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any username and unique link you use for accessing our Sites confidential.
This policy does not apply to the practices of companies not owned or controlled by The Sound or to people whom The Sound does not employ or manage, nor does it address non-personally identifiable information.
The policy specifically addresses the following areas:
Information we collect and why
We may collect data from you in the following circumstances:
Site Data may include your IP address, email address, browser type and version, location, source of referral, length of visit, pages you view, search queries you make and general use of our Site. We may process Site Data to analyse access to and use of our Site by Clients and Participants. We do this in order to monitor, track and improve our Site and the services we provide. We use Site Data collected to maintain accurate internal records of our engagement with Clients and Participants. These records impact our business activities and decision-making. We may also use Site Data to engage with Clients and Participants in the future, for example to market our services and/or provide information to them by email or otherwise.
Sign-up data may include any of the requested information fields on our online sign-up forms, such as your name, email address, gender, occupation, date of birth, home address, phone number(s) and source of referral to us. Sign-up Data may be processed for the purpose of logging your interest in using our services, contacting you in relation to project participation opportunities or generally in relation to our business, services or partners, and/or performing analysis on our Participant and Client databases. Where a Client or Participant provides an email address to us, they provide their express consent to receiving communications from us about our service or our partners.
Client Data may include any confidential or other business information provided to us by Clients during our dealings with them and any correspondence between us and them. We use this information to understand our Clients’ businesses and to ensure that any Participant we engage with for a Client is suitable and appropriate for any project commissioned. We may use this information to contact Clients for marketing and business development purposes, partnership opportunities, or generally to provide you with newsletters and other updates concerning our or your business and/or industry.
Participant Data may include any of the information submitted to us through the Participant Questionnaires or otherwise provided to us by Participants, including in any correspondence with them. The Participant Questionnaires are used to create a thorough socio-economic profile of all Participants, which we use to accurately and efficiently assess and identify appropriate individuals for projects following a Client instruction. Clients provide very specific criteria for the Participants they want for their projects, and the more thorough our Participant Questionnaire is, the more effectively we are able to provide our service to our Clients.
Project Participant Data
Project Participant Data includes any and all information you provide us with in the course of any project. We provide this information to Clients in an edited and user-friendly report so as to provide them with actionable insights and data for their relevant projects. Project Participant Data is processed and only sent to Clients on an anonymised basis unless you give your express consent for your personal details to be passed on to them.
Any of the above forms of data may include information which communicated electronically, in writing, in a meeting or on the phone. We sometimes record phone calls for the purposes of collecting Sign-up Data, Client Data, Participant Data and Project Participant data.
We are entitled to process any personal data listed here where necessary to comply with any legal obligations which we are subject to; to establish or defend any legal claims so as to protect our or your legal rights or the legal rights of other interested parties; or to obtain or maintain our own insurance coverage or obtain professional advice; or to otherwise manage business risks (including the risk of selecting the same Participant for a Client on more than one occasion).
Personal Information of Children Under 13
The Sound complies with the requirements of the Children’s Online Privacy Protection Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR § 512). This site is not directed to children and does not knowingly collect any personally identifiable information from children under 13 years of age.
Information we disclose
We are permitted to disclose your information in the following cases:
We use third parties to store personal data, such as Google and Box (“Third Party Data Partners”). Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the Third Party Data Partners under GDPR and the law. However, we cannot control the data protection policies of Third Party Data Partners.
International Transfers of Data outside the European Economic Area (“EEA”)
The information storage facilities of our web hosting services, and of some of our Third Party Data Partners are located outside of the EEA, such as in the US and Canada. Based on a decision of the European Commission on the adequacy of these countries for the purpose of storing personal data, each of these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses approved or adopted by the European Commission.
Whilst we make all reasonable efforts to ensure our Third Party Data Partners comply with the standards of the GDPR, you acknowledge that we cannot control use of such personal data beyond our reasonable control.
Retention of Data
Personal data that we process for any purpose will not be kept for longer than is necessary for that purpose. Subject to overriding legal requirements, as a minimum we will store and retain your personal data for as long as is required to provide our service to our Clients.
Whilst it is not possible to specify precisely in advance for how long your personal data will be retained, the period of retention will be determined based on whether or not you remain our Client or whether or not you still wish to participate in projects with us.
You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention. This can be in writing to us at our above stated address or alternatively you can send an email to email@example.com if you would like to get in touch.
You are entitled to:
You can modify or withdraw your consent at any time by notifying us, although please note this may affect the extent to which we are able to provide our services to you or interact with you in future whether as a Client or Participant.
Please note that we reserve the right to charge a fee of CAD$20 to cover costs incurred by us in providing you with information which you request from us.
If you would like to know more about your rights under GDPR, see the Information Commissioners Office website.
Before the Site places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Site may not function fully or as intended.
This Site may place the following Cookies:
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Site more quickly and efficiently including, but not limited to, personalisation settings.
You should ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of British Columbia, Canada. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Canadian courts.
How to contact us
If you wish to raise a complaint on how we have handled your personal data, you can contact our data protection officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
In the UK our data protection officer can be contacted by writing to:
Data Protection Officer
28-30 St John’s Square
Outside of the UK please contact:
The Office of the CEO
807 Powell Street,
Suite 240, V6A 1H7
Or by emailing:firstname.lastname@example.org