Brand Experience
Consumer Experience, Retail Experience or User Experience. It’s all about what people go through.
At A Glance
- Customer Journey Mapping
- Touchpoint Illumination
- Experience Strategy
- Experience Design (CX or UX)
- Multi-Channel Strategy
- Decision Making Journeys
Types of Questions We Answer
- How can we design interactions [touchpoints] that matter to
people, shifting expectations and generating growth? - How can we best develop our user experience (UX) or consumer experience (CX) to be as
positive as possible? - How can our brand be present and compelling at each stage
of a decision making journey? - How can we better understand major disruption and
infection points to ensure our brand is positioned as the best
solution for people in their moment of need?
Case Studies
Keep Reading
Elevating Events
The world’s leading events organizer was holding too many events to truly understand what makes each one special and different.
Read MoreIlluminating Design Muses
Helping a beverage company illuminate the core drinkers of two respective brands to help inform resonant and authentic communications.
Read MoreStrategizing Growth for a Leading Tech Company
Illuminating key segments and their shopping journeys for a predominant food and drug company to inform communications, design, innovation, and strategy.
Read More