At A Glance
- Customer Journey Mapping
- Touchpoint Illumination
- Experience Strategy
- Experience Design
- Multi-Channel Strategy
- Decision Making Journeys
Types of Questions We Answer
- How can we design interactions [touchpoints] that matter to
people, shifting expectations and generating growth?
- How can we best develop our user experience to be as
positive as possible?
- How can our brand be present and compelling at each stage
of a decision making journey?
- How can we better understand major disruption and
infection points to ensure our brand is positioned as the best
solution for people in their moment of need?
The world’s leading events organizer was holding too many events to truly understand what makes each one special and different.Read More
Understanding The Core Target
Help a leading car manufacturer establish itself as a future-forward brand by getting up close and personal with its core target. Where once the brand had centered itself on playing up its underdog status; its new goal was to redefine itself as a transformative leader of tomorrow, putting inspiration at its center.Read More
Enhancing The In-Store Experience
A cult cosmetics brand with an eye on global expansion came to The Sound to help optimize its free-standing store experience in order to identify if it could be further enhanced to appeal to the needs of a coveted audience––Make-Up Junkies.Read More