Consumer Experience, Retail Experience or User Experience. It’s all about what people go through.
At A Glance
- Customer Journey Mapping
- Touchpoint Illumination
- Experience Strategy
- Experience Design (CX or UX)
- Multi-Channel Strategy
- Decision Making Journeys
Types of Questions We Answer
- How can we design interactions [touchpoints] that matter to
people, shifting expectations and generating growth?
- How can we best develop our user experience (UX) or consumer experience (CX) to be as
positive as possible?
- How can our brand be present and compelling at each stage
of a decision making journey?
- How can we better understand major disruption and
infection points to ensure our brand is positioned as the best
solution for people in their moment of need?
Strategizing Growth for a Leading Tech Company
Illuminating key segments and their shopping journeys for a predominant food and drug company to inform communications, design, innovation, and strategy.Read More
Capturing and Keeping Viewer Attention
A popular TV network had recently completed a quantitative segmentation and needed our help further dimensionalizing its core audience to help shape its content and marketing strategies.Read More
Enhancing The In-Store Experience
A cult cosmetics brand with an eye on global expansion asked The Sound to help optimize its free-standing store experience to appeal to the needs of a coveted audience––Make-Up Junkies.Read More