At A Glance
- Customer Journey Mapping
- Touchpoint Illumination
- Experience Strategy
- Experience Design
- Multi-Channel Strategy
- Decision Making Journeys
Types of Questions We Answer
- How can we design interactions [touchpoints] that matter to
people, shifting expectations and generating growth?
- How can we best develop our user experience to be as
positive as possible?
- How can our brand be present and compelling at each stage
of a decision making journey?
- How can we better understand major disruption and
infection points to ensure our brand is positioned as the best
solution for people in their moment of need?
Capturing Viewer Attention
A popular TV network had recently completed a quantitative segmentation and needed our help further dimensionalizing its core audience to help shape its content and marketing strategies.Read More
Enhancing The In-Store Experience
A cult cosmetics brand with an eye on global expansion came to The Sound to help optimize its free-standing store experience in order to identify if it could be further enhanced to appeal to the needs of a coveted audience––Make-Up Junkies.Read More