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Brand Experience

Consumer Experience, Retail Experience or User Experience. It’s all about what people go through.

Transforming Touchpoints

Brands that show up in people’s lives at the perfect moment build connection and engagement. The consumer experience feels seamless, intuitive, and effortless.

These brands appreciate they aren’t at the centre of people’s worlds, and won’t be looked for. They know people are at the centre of people’s worlds.

Brand Experience, Consumer Experience or Retail Experience. We help brands understand people to know when to show up and how.

At A Glance

  • Customer Journey Mapping
  • Touchpoint Illumination
  • Experience Strategy
  • Experience Design (CX or UX)
  • Multi-Channel Strategy
  • Decision Making Journeys

Types of Questions We Answer

  1. How can we design interactions [touchpoints] that matter to
    people, shifting expectations and generating growth?
  2. How can we best develop our user experience (UX) or consumer experience (CX) to be as
    positive as possible?
  3. How can our brand be present and compelling at each stage
    of a decision making journey?
  4. How can we better understand major disruption and
    infection points to ensure our brand is positioned as the best
    solution for people in their moment of need?
Case Studies

Keep Reading

Making events special and different

The world’s leading events organizer was holding too many events to truly understand what makes each one special and different.

Read More

Enhancing The In-Store Experience

A cult cosmetics brand with an eye on global expansion asked The Sound to help optimize its free-standing store experience to appeal to the needs of a coveted audience––Make-Up Junkies.

Read More

Understanding The Core Target

Helping a leading car manufacturer establish itself as a future-forward brand by getting up close and personal with its core target. Where once the brand had centered itself on playing up its underdog status; its new goal was to redefine itself as a transformative leader of tomorrow, putting inspiration at its center.

Read More

Stay Up To Date

The Sound believes in sharing knowledge. If you’d like to stay up to date with our reports on people, culture and brands and be able to watch our documentaries (and even be invited to an event or two) then simply subscribe below. 

Subscribe

Stay Up To Date

The Sound believes in sharing knowledge. If you’d like to stay up to date with our reports on people, culture and brands and be able to watch our documentaries (and even be invited to an event or two) then simply subscribe below.

Subscribe
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