We’re firm believers in what we call the “qual sandwich” when it comes to segmentation best practices — starting off with qualitative exploration, in order to identify interesting attitudinal vectors to be tested, leading into a quantitative study to define the key identifiers, attitudes and behaviors of distinct audience segments … and then finishing it off by truly illuminating each of the priority segments.
To illuminate Pandora’s segments, we did online mobile ethnographies with music lovers, followed by in-home listen-alongs, designed to truly get at who they are as music lovers in their everyday lives … not just music listeners.
We sent our top-rate film team along on all the interviews, which led to unique, inspiring films that truly brought the unique aspects of each of the segments to life … allowing all the team members at Pandora to truly feel a day in the lives of these humans.
We gave Pandora a very smart, very human segmentation that seamlessly blended both qualitative and quantitative methodologies, allowing for an inspiring look at their different music-loving segments … with numbers to back it up. We took a truly deep look into the role of music in people’s lives, getting past surface-level behaviors to understand the whys and the hows, leading to widespread adoption and usage within Pandora, and helping them connect with these music lovers in a much more targeted, compelling way.
The world’s leading events organizer was holding too many events to truly understand what makes each one special and different.Read More
Humanizing Big Data
Humanising and bringing big data to life in a vast country such as India is often a long and expensive process — but not as challenging as predicting the direction of this fast-growing economy.Read More
A City With A Chip
MLSE, one of North America's premier sports and entertainment brands, wanted to understand their fanbase and explore attitudes and behaviours of people so important to its success.Read More