Deeply empathizing with and understanding the walk from the beginning to the end of an experience helps a brand identify when and where it can resonate with people. Knowing the highs and lows, needs and benefits and even delights and detractors from any stage in a journey is vital intel for making smarter and more meaningful decisions. The Sound can develop a wide variety of consumer research projects to help a brand design for a better experience.
After a decade of chasing every beverage trend that came around, a stalwart elixir brand of the 90s found itself on tough times — completely unsure of what it stood for (with the lagging sales to match) and without any sort of clear path forward for the future.
Read MoreA cult cosmetics brand with an eye on global expansion came to The Sound to help optimize its free-standing store experience in order to identify if it could be further enhanced to appeal to the needs of a coveted audience––Make-Up Junkies.
Read MoreA food delivery service app wanted to understand what their new offering should stand for and why consumers should believe in it. It was critical not only for the team to understand what makes this new offering different from our client’s main business, but also what value it brings to consumers.
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